Posts Tagged ‘etiquette’


Over the past five years or so I have watched my clients continue to struggle to use e-mail effectively and I have become increasingly fascinated with this method of communication.  I have spent hours and hours sitting with clients helping them regain control of their time at the office by learning techniques and systems for managing and organizing e-mail but it seems that more and more we are still struggling with getting the point across effectively and efficiently. 

Studies have shown that over 70% of critical business information is now being exchanged through e-mail.  One key to success for businesses, in my opinion, is developing a formal E-mail Policy.  A company needs to implement e-mail etiquette rules for three reasons: 

  1. Professionalism – using proper language will convey a professional image
  2. Efficiency – e-mail messages that get to the point are much more effective
  3. Protection from Liability – employee awareness of e-mail risks will protect your company  

The way you use e-mail to communicate is as much a part of your professional image as the clothes you wear, the greeting on your voicemail and the handshake you offer.  Choosing wisely when to use e-mail as your method of communication versus the telephone or in-person communication is absolutely imperative. 

Here are some basic e-mail etiquette rules to get your started:

  • Don’t substitute e-mailf or one-on-one leader communication
  • E-mail doesn’t take the place of productive team meetings
  • Never deliver a negative message by e-mail
  • Live by the 24-hour rule when upset
  • Be more polite than when you speak
  • Write every e-mail for your boss’ eyes

Read Full Post »